Privacy Policy

1. Introduction

Lacspace Corporation Pvt. Ltd. ("Lacspace," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our websites, applications, AI-powered tools, dashboards, eCommerce platforms, and related services (collectively, the "Services"). By accessing or using our Services, you consent to this Privacy Policy.

2. Company & Product Scope

Lacspace Corporation Pvt. Ltd. operates a range of products and services with specialized purposes:

• Grocista: Digital marketplace and delivery platform for groceries, food, medicine, electronics, and other goods.
• SparkHue: Full eCommerce and business platform supporting sales, import/export, manufacturing, and distribution.
• iSmartClass: Educational management software for schools and colleges, including CRM, admin, student, and teacher apps.
• iSmartPro: Online course and learning management platform for instructors and students.
• ScanSewa: Hotel and restaurant management system with reservation, billing, finance, CRM, and marketplace integration.
• CareSewa: Healthcare management software for hospitals, clinics, and pharmacies, including appointments and online doctor booking.
• Other AI-powered and digital solutions provided by Lacspace for diverse industries.

3. Information We Collect

• Personal Information: Name, email, phone, company, payment details, and other information you provide.
• Usage Information: IP address, browser type, device information, pages visited, session duration, and interaction data.
• User Content: Text, images, videos, or any other content you submit to our platforms.
• Cookies & Tracking: Cookies, pixels, and other technologies to personalize experiences and measure performance.
• Third-Party Integrations: Data collected via APIs, plugins, or external services you connect with our platforms.

4. How We Use Information

• Provide, maintain, and improve our Services.
• Respond to inquiries, provide support, and deliver products or services.
• Personalize content and product recommendations.
• Analyze trends and performance for better service delivery.
• Send marketing communications where permitted by law.
• Comply with legal obligations and protect our rights.

5. How We Share Information

• Service Providers: Vendors supporting hosting, analytics, or payments under strict confidentiality.
• Business Partners: Joint offerings or integrations with your consent.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: Mergers, acquisitions, or asset sales where data may transfer.

6. Data Security

We implement technical and administrative measures to protect your data. However, no system is completely secure. You are responsible for maintaining your account confidentiality.

7. User Rights & Control

• Access, correct, or delete your data.
• Opt-out of marketing communications.
• Request data portability where applicable.
• Withdraw consent for data processing at any time.

Contact privacy@lacspace.com to exercise your rights.

8. Cookies & Tracking

We use cookies for functionality, analytics, and marketing. You can manage cookie settings via browser tools or our consent tool. Essential cookies cannot be disabled.

9. International Transfers

Your data may be processed in India, Nepal, or other countries with varying data protection laws. We implement safeguards, including Standard Contractual Clauses.

10. Children’s Privacy

Our Services are not for individuals under 16. We do not knowingly collect data from children and will promptly delete any information inadvertently collected.

11. Third-Party Links & Content

We are not responsible for third-party sites or content. Review third-party privacy policies before using external services.

12. Marketing & Communications

We may send newsletters, offers, and promotional content if you provide consent. You can unsubscribe at any time.

13. Payment Data

Payment details are processed securely via trusted third-party gateways. Lacspace does not store full credit card information on its servers.

14. Account Management

You are responsible for the confidentiality of your accounts. Notify us immediately if unauthorized access occurs.

15. Analytics & Improvements

Data may be used to analyze service performance, improve features, and enhance user experience.

16. Legal Compliance

Lacspace may disclose data to comply with laws, regulations, or court orders and to protect our rights or safety.

17. Data Retention

We retain data as long as necessary for the purposes outlined, or as required by law. Inactive accounts may have data deleted after a reasonable period.

18. Data Breach Notifications

In the unlikely event of a data breach, Lacspace will notify affected users in accordance with applicable law and take corrective measures.

19. Prohibited Uses

You may not use our Services to violate laws, infringe rights, transmit harmful content, or collect unauthorized data.

20. Disclaimer

Lacspace provides Services "as-is." We do not guarantee absolute privacy or security, though we follow industry standards.

21. Limitation of Liability

Lacspace shall not be liable for indirect, incidental, or consequential damages arising from data loss, misuse, or breach.

22. User Responsibility

You are responsible for the content you share, your account security, and compliance with these Privacy Rules.

23. International Users

Using our Services outside India or Nepal means you agree to cross-border data processing as described above.

24. Changes to the Privacy Policy

Lacspace may update this Policy at any time. Material changes will be communicated via email or website notification. Continued use constitutes acceptance.

25. Contact Information

For privacy questions, concerns, or to exercise your rights, contact us at privacy@lacspace.com or via our Contact Page.